By Louis E. Freund,Wojciech Cellary
This e-book explores different ways that human-factors engineering impacts organisations’ and firms’ healthiness and competitiveness. It covers a wealth of interrelated subject matters reminiscent of carrier engineering, provider technology, human–computer interplay, carrier usability, perspective and opinion evaluate, servicescape layout and evaluate, and coaching for carrier supply. extra themes comprise carrier structures modeling, anthropology in carrier technological know-how, and consumer adventure, in addition to moral matters and the effect of an getting older society. in response to the AHFE 2017 overseas convention at the Human part of carrier Engineering, hung on July 17–21, 2017, in l. a., California, united states, the e-book presents readers with a complete, common view of present learn and demanding situations within the very important box of carrier engineering. It additionally presents useful insights into the advance of providers for other kinds of corporations, together with health and wellbeing care companies, aviation companies, manpower allocation, hospitality and leisure, in addition to banking and monetary institutions.
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Extra info for Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing)
Advances in The Human Side of Service Engineering: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July ... in Intelligent Systems and Computing) by Louis E. Freund,Wojciech Cellary